Compensation Package


When you start your training as a 9-1-1 Police Dispatcher, your annual salary will be $64,265. Public Service Employees receive payment based on an industry standard payroll practice called payment in arrears.

Upon successful completion of the nine-month 9-1-1 Police Dispatcher Training Program, you will be promoted to a 9-1-1- Police Dispatcher (TCO-02). Your annual salary will increase to $70,688. You will also be eligible to five annual pay increments, increasing your salary up to $86,007 after five years of service.

Additional compensation

As a shift worker, you will receive additional compensation for working on weekends and statutory holidays. When you are scheduled to work on a statutory holiday, you will be paid time and one half rate for all hours worked. You will also receive a shift premium of $2.25 per hour for all hours worked between 4:00 pm and 8:00 am and an additional weekend premium of $2.25 per hour for all hours worked on Saturdays and Sundays.

Annual rates of pay for 9-1-1 Police Dispatcher employees 

  Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
9-1-1 Police Dispatcher Trainee (TCO-01) 64,265 66,845 69,509 72,294 75,183 78,190
9-1-1 Police Dispatcher (TCO-02) 70,688 73,519 76,466 79,521 82,698 86,007
Shift Supervisor (TCO-03) 77,057 80,142 83,348 86,672 90,141 93,747
Team Leader (TCO-04) 83,990 87,342 90,845 94,478 98,255 102,184

Rates of pay effective January 1, 2024

Visit Government of Canada Pay for the public service for more info.

9-1-1 Police Dispatchers are represented by the Canadian Union of Public Employees (CUPE) Local 104.


The Public Service group insurance benefit plans provide you with peace of mind today and for years to come. As a 9-1-1 Police Dispatcher, you will be provided with the following benefits:

Public Service Health Care Plan
After 3 months on the job, you are eligible for extended health care coverage. This plan provides coverage for the cost of prescription drugs and certain medical expenses. Premiums may or may not be applicable depending on the level and daily coverage selected.

Dental Care Plan
After 3 months on the job, you are eligible for dental care coverage. Enrolment is automatic and the premiums are paid by the employer.

Disability Insurance Plan
Mandatory coverage for full-time and part-time employees who are appointed for more than 6 months or who have completed 6 months of continuous employment. The Disability Insurance premiums are 85% employer paid and 15% paid by the employee; your portion is deducted from your salary.

Public Service Pension Plan
After your first day on the job, you are eligible for pension benefit provisions. This plan provides you with a lifetime income after retirement. Pension plan premiums are 50% employer paid; your portion is deducted from your salary.

Maternity and Parental Leave
The Public Service offers the best maternity and parental leave benefits with an allowance consisting of the difference between 93% of your weekly rate of pay and the maternity or parental benefit you are eligible for under the Employment Insurance Plan, minus any earnings made during this period.

You are also entitled to receive the following paid benefits:  

  • Three weeks of vacation time
  • Sick leave
  • Two personal leave days per year
  • Up to five days to take care of your immediate family per year

These benefits are defined in the Law Enforcement Support and Police Operations Support collective agreement.

For general information about benefits for Public Service Employees, see Public service group insurance benefit plans

Career development

Building your career of a lifetime is attainable. There are exciting career pathways available to you as we support your career in the 9-1-1 Police Dispatch Program.

Coaching & Facilitating
Coaching and Training roles are available to qualified 9-1-1 Police Dispatchers. To become a trainer, you will take part in the RCMP National Field Coaching and Facilitator programs and be instrumental in training future 9-1-1 Police Dispatchers.

Supervisor, Team Leader, and Manager roles are available to employees with a desire and ability to lead others. The RCMP offers supervisor and manager leadership programs.

Special Event Assignments
Special event assignments are available to 9-1-1 Police Dispatchers such as government leadership summits, international sporting events, and other planned and unprecedented events.

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