Robbery

What is a Robbery?

A robbery occurs when someone uses violence or threats of violence to a person or property during a theft (i.e., stealing property under threat or use of force).

A Guide for Business Owners, Managers & Employees

The threat of a robbery is a something every business owner and their employees may face. Though every business is potentially a target, business owners can take steps to ensure robberies are prevented. In the event that a business is robbed, owners can also provide their employees with important information to minimize the impact of a robbery on themselves and customers. Below are some important robbery prevention tips.

What to do:

Before

• Provide employees with training on what to do in the event of a robbery.
• Avoid having staff working alone, particularly at night. Become familiar with WorkSafe BC regulations regarding working alone and implement safe work practices.
• Maintain sight lines - keep windows free from obstructions, advertising, etc.
• Provide proper lighting both inside and outside your business.
• Greet customers as they enter and make eye contact.
• Limit cash on hand. Avoid keeping large amounts of cash on the premises.
• Make frequent deposits, preferably in pairs/teams, but stagger deposit times.
• Place height markers (i.e., height strips) at entrances and exits.
• Put together a robbery box containing suspect ID sheets, extra door keys, first aid kit, pens and other useful items. Keep it where it is easily accessible.

During

• Try to remain calm.
• Don’t make sudden moves.
• Never argue - cooperate and comply with the robber’s demands.
• Never assume a robber isn’t armed.
• Try to pay close attention to what the robber looks like. Don’t stare, just observe.
• Only activate a panic alarm if it is safe to do so.

After

• Lock the door as quickly as possible after the suspect departs.
• Try to observe the direction of travel of the suspect.
• Dial 9-1-1.
• Place a sign on the door indicating Temporarily Closed.
• Try to preserve any evidence.
• Identify any witnesses.
• Do not discuss the incident with other witnesses.
• Being the victim of a robbery can be traumatic; seek counseling if required.

Visit your local community police District Office for additional business security tips and resources.

Security Audits

To request a security assessment or CPTED (Crime Prevention Through Environmental Design) audit for your business, please email E_Surrey_Security_Assessments@rcmp-grc.gc.ca.