E-mail & Online Scams

E-mail fraud is often called phishing and refers to e-mails, texts and websites fabricated and sent by criminals which are designed to look like they come from well-known and trusted businesses, financial institutions and government agencies. They often ask for personal, financial or sensitive information.

Recognize

• Beware of e-mails or texts asking to update, validate or confirm account information
• Messages usually include official-looking logos – do not be fooled!
• Common phrases include: E-mail Money Transfer, Important Service Announcement, Your Account is Currently Unavailable, Urgent Action Required
• Information they may seek from you: SIN, full name, date of birth, address, mother’s maiden name, username, driver’s license number, PIN, credit card info, bank account numbers

Report

• Report the e-mail, text or website to the Canadian Anti-Fraud Centre.
• If you provided personal information as a result of a phishing scam you should
• Contact your bank or credit card companies to inform them
• Contact your credit bureau and have fraud alerts placed on your credit reports: Equifax 1-800-465-7166 and TransUnion 1-877-525-3823
• Contact your local police
• Report to the Canadian Anti-Fraud Centre online or 1-888-495-8501

Protect

• Be suspicious of any message containing urgent requests for information
• Do not provide personal information by e-mail or text
• Contact the organization by using a telephone number from a credible source such as a bill
• Ensure your anti-virus, spyware, firewalls and e-mail filters are updated regularly
• Regularly check your bank, credit and debit card statements to ensure that all transactions are legitimate

Online Buying/Selling

Residents are reminded to always exercise caution when purchasing items from strangers and whenever possible:

• Meet potential buyers and sellers in a public place such as mall or store
• Take someone with you
• Meet during the day time
• Be careful of people changing meeting place right before the meeting
• Never meet at your residence