Police remind the public: Asking for a refund is not a 9-1-1 emergency

Coquitlam, Public Alert

2024-01-12 06:50 PST

Coquitlam RCMP and its Operational Communication Centre (OCC) want to remind the public when it’s appropriate to call 911 for emergencies and when to contact non-emergency.

Coquitlam RCMP’s emergency and non-emergency calls are answered and dispatched in-house through the OCC. In 2023, Coquitlam RCMP’s OCC dispatched over 35,000 calls for service which included both 911 calls and non-emergency.

We must treat every 911 call as an emergency until we can determine otherwise, said Jill Van Os, Telecommunications Supervisor for Coquitlam RCMP OCC. Every second we spend answering frivolous questions about cold food or how to issue refunds, is time taken away from helping someone in potentially life-threatening situation.

Coquitlam OCC receives more than 68,000 calls a year through both 911 and non-emergency lines but only half require police attendance.

For example, it isn’t appropriate to call 911 when:

Every call is important to use, though these real-life examples from 2023 highlight the importance of calling the appropriate line when you need police assistance.

Non-emergency Services

Non-emergency reports involve situations where a crime has already been committed and there is no immediate risk to the public. These reports can be made by telephone or on-line and may include a follow-up by a police officer. Reports should be directed to the jurisdiction that the crime occurred to ensure proper follow up by the appropriate agency.

To learn more, visit BC RCMP: Report a Crime

A non-emergency situation may include:

To make a non-emergency report, the public can:

Emergency Services

Emergency Services, or 9-1-1, provide an immediate response when required. A 9-1-1 emergency includes:

For more tips, visit BC RCMP: Tips for Calling Emergency Services

If you accidentally dial 9-1-1, please stay on the line to speak with an operator. All 9-1-1 calls require attention, and if the call is accidental, police will still follow up with the caller. This is to ensure the safety and well-being of the caller.

Coquitlam RCMP would also like to remind the public that reports can not be made via e-mail, text message or social media.

Released by:

Cpl. Alexa Hodgins
Media Relations Officer
Coquitlam RCMP
2986 Guildford Way, Coquitlam, B.C V3B 7Y5
Office: 604-945-1580

Email: coquitlam_media@rcmp-grc.gc.ca
Website: coquitlam.rcmp-grc.gc.ca (English only)

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