Looking for a new career? The RCMP is hiring 9-1-1 police dispatchers

North District, 911 Police Dispatch

2021-10-13 09:07 PDT

When you are in trouble, the first call you make is to 9-1-1 to ask for help. But, have you ever wondered who answers that call? The voice at the other end of the line is a 9-1-1 Police Dispatcher, a highly trained professional who is there to serve the public and the police.

9-1-1 Police Dispatchers are trained to keep callers calm during emergencies and to gather as much information as possible to ensure both public and officer safety.

Our RCMP 9-1-1 Police Dispatchers, quite simply, save lives, says Superintendent Lorna Dicks, Officer in Charge of the 9-1-1 Police Dispatch Program in BC. They are people who want to make a difference and embrace challenges.

The four BC RCMP 9-1-1 Police Dispatch Centres maintain 24-7 coverage, 365 days of the year. There are centres located in Prince George, Kelowna, Courtenay and Surrey. More than 300 men and women police dispatchers serve as the first point of contact for BC residents. They are the link that connects the community to RCMP services. Police dispatchers answer both emergency 9-1-1 calls and non-emergency calls.

Their voices are the calm amidst the chaos, says Supt. Lorna Dicks. They often go unrecognized but to me, they are the unsung heroes who keep our communities safe.

No two calls are ever alike, be they emergency or non-emergency calls. 9-1-1 Police Dispatchers learn to listen and respond with accuracy and speed. They need to know how to multitask and be able to make important decisions very quickly, often under pressure.

9-1-1 Police Dispatchers work behind the scenes to support police officers, particularly doing the research required to provide critical information to police about what is happening and who is involved in the incident before they arrive on scene. They are an integral part of the first responders’ team.

They must also be resilient, knowing that as soon as they finish one call, they must to be ready to help the next caller.

What you need is ‘grit’, says Sharla Duchscherer, Recruiter for the 9-1-1 Police Dispatch Centre in Prince George. This is a critically important job. You have to be ready because, when the rubber meets the road, you have to be on it. Read the profile of Sharla Duchscherer.

Sharla Duchscherer, Recruiter, North District-Prince George, coaching a 9-1-1 Police Dispatcher

Sharla Duchscherer, Recruiter, North District-Prince George, coaching a 9-1-1 Police Dispatcher

While all BC RCMP 9-1-1 Police Dispatch Centres are currently hiring, our Centre in Prince George is actively recruiting 9-1-1 Police Dispatchers for their training program right now from across BC. Two dispatchers have already made the move from Metro Vancouver to Prince George. There are many reasons people move up to Prince George. Some come for the thriving and diverse economy and others for the active outdoor lifestyle. More information about the application process can be found at BCRCMP911.ca.

Find out more about becoming a 9-1-1 Police Dispatcher by attending the next Career Presentation on October 16 at 10:00am.

I moved to Prince George because I wanted a break from the Lower Mainland and was looking for a slower pace of life, says Garrett Kubat who moved six years ago to become a 9-1-1 Police Dispatcher. In the north, there is a better opportunity to have a work/life balance. You can go camping or hiking in literally just 5 minutes. It also has a better cost of living and, as a bonus, there is no commute.

All 9-1-1 Police Dispatchers need to have good critical thinking skills, says Amanda Hubber who moved from Langley to Prince George three years ago. She was looking for a good job with good benefits and knew she would never be able to afford a house in Metro Vancouver. Being a 9-1-1 Police Dispatcher suited her perfectly.

You are trained to know what information is required and how to obtain it, says Amanda. But you also need to be able to think on your feet, particularly when the caller is panic-stricken. You need to know how to prioritize what’s important.

Police know they can rely on our 9-1-1 Police Dispatchers to keep them safe when they respond to an incident while keeping the caller calm.

We want our police officers to go home to their families at the end of their shift and for callers to know we will do everything we can to ensure their safety, says Sharla.

People don’t see us, adds Sharla. We are only the voice at the end of the line. But callers know that 9-1-1 Police Dispatchers are there to assist them no matter what the situation is. It’s our job to keep both the public and our police officers safe.

Police dispatchers are more than just the voice at the other end of the line. They are the lifeline.

Released by

S/Sgt. Janelle Shoihet
Senior Media Relations Officer
BC RCMP Communication Services
14200 Green Timbers Way, Surrey, BC V3T 6P3 - Mailstop #1608
Office: 778-290-4134
Cell: 604-657-5730
Fax: 778-290-6114
Email: janelle.shoihet@rcmp-grc.gc.ca

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