Compliments and Complaints
The North Vancouver RCMP responds to approximately 38,000 calls to service in a year. We understand that you may have questions or concerns about the service you may have received. The North Vancouver RCMP is committed to providing a quality police service.
A compliment or concern can be received at North Vancouver Detachment by way of telephone, email, letter, or attendance at the front counter.
North Vancouver RCMP
147 East 14th Street
North Vancouver, B.C. V7L-2N4
If you have concerns, issues or complaints about the service that you may have received, we will do what we can to address your concerns. Depending on the nature of your inquiry, it may be handled in the following manner:
- Resolve through or to communication with the police officer.
- The inquiry will be directed to the individual’s direct supervisor who will contact you.
- An Informal process involving discussion around facts of the occurrence.
- A formal process, where a file is opened and investigated through the Professional Standards Unit.
We encourage individuals with questions or concerns about the actions of North Vancouver RCMP staff, to contact the office to discuss the issue.
For those not wanting to contact the North Vancouver RCMP directly, they can file their complaint through the Civilian Review and Complaints Commission for the RCMP.
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